PRIVACY POLICY

This privacy policy sets out how VG Removals uses and protects any information that you give us when you use this website, attend our events or interact with this business or other businesses we own or are involved with. VG Removals are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

VG Removals may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 1st October 2019 and may be updated at anytime.

We may collect the following information:
1: Personal information including name and address.
2: Contact information including email address and telephone number.
3: Other information regarding to your quotation and home or office removal.

WHAT DO WE DO WITH THE INFORMATION WE GATHER?

We require this information to understand who is interested and ordering our services as well as for our own research purposes. Other reasons include:
1: Internal record keeping.
2: We may use the information to improve our products and services.
3: We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
4: From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW DO WE USE COOKIES?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We also use cookies to improve your browsing experience, like keeping you logged in to our systems. These are called system cookies. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

WHAT INFORMATION DO WE COLLECT?

We may collect information from you including;
1: The IP address of the site that may have referred you.
2: Your IP address.
3: The web page from which you linked to us.
4: The product identifier for version and make of browser (e.g. Internet Explorer 7.0).
5: The operating system that you are running (e.g. Mac OS, Windows, Linux).
6: Search words or terms that are passed from a search engine (e.g. Google, bing, Yahoo).
7: We may also collect personally identifiable information, like names, postal addresses and email addresses when voluntarily submitted by our visitors.

WHAT DO WE DO WITH THE INFORMATION WE GATHER?

We collect this information to understand your needs and provide you with a better service, and in particular for the following reasons:
1: Internal record keeping.
2: We may use the information to improve our products and services.
3: We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
4: From time to time, we may also use your information to contact you for market research purposes.
5: We may contact you by email, phone or mail.
6: We may use the information to customise the website according to your interests.

LINKS TO OTHER WEBSITES;

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION;

You may choose to restrict the collection or use of your personal information in the following ways:
1: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. Be advised this may restrict or limit your ability to participate fully.
2: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
3: We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
4: We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
5: You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at [email protected]

RIGHT TO BE FORGOTTEN;

You can also request we anonymise all data associated with your account. If you would like us to do this please email [email protected] and we will do everything we can to help. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.